Services Details Quick Glance
The Service Details provides you with a quick glance summary of the status of the service.
Interaction Insights
Direct Routing Service Details
Device Manager Service Details
Hybrid Entities
Live CX Service Details
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Parameter |
Description |
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Name |
Service Shortname as defined in the Onboarding. |
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Status |
Management Status (see Management Statuses) |
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Deploy Status |
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Full Name |
Service Full name as defined in the Onboarding. |
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Customer |
Name of the customer attached. |
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Service Type |
Live Platform Service Type:
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License Type |
The License type of the service:
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Enabled |
Indicates whether the Live Platform license is enabled for the service. |
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CAC Profile (Direct Routing and Operator Connect) |
Enable Call Admission Control (CAC) profile with configured number of sessions. |
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Carrier ID |
The Carrier ID of the Service Provider or BYOC SIP Trunk (Proxy Set on the SBC device). |
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Used DIDS |
Phone numbers that are loaded to the SBC and assigned to users. |
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Unused DIDS |
Phone numbers that have are loaded to the SBC, however have not yet been assigned to users. |
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Total DIDS |
Total number of phone extensions that are loaded to the SBC. |
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Users Count |
Number of managed users. |
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Unlimited Retention (Interaction Insights) |
Indicates whether the Unlimited Retention feature is enabled. This feature enables unlimited Azure Blob recording storage capabilities for the service. |
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Management and QoE Status |
Indicates the status of the Management and QoE managed entities. |
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Active Alarms |
Summary of Active Alarms for the service (click to drill down to Service alarms). See Monitoring Alarms from Customer Service Sites. |
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Device Manager |
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Service Device URL |
The URL used by the service to retrieve firmware and configuration files from Live Platform. Used by AudioCodes Redirect server for initial provisioning of phone upon connection to the network. |
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Max Meetings Devices |
Indicates the Maximum number of licensed Meeting Room devices. |
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Max Personal Devices |
Indicates the Maximum number of licensed Personal Devices. |
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Meeting Device (Disconnected/Total) |
Indicates the number of disconnected devices in proportion to the total number of devices that are attached to the service. |
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